Terms & Conditions

Holiday Rental Agreement

10 Harbour Heights, Beverley Park, Paignton, Devon

Last updated: 1st October 2026

These Booking Terms and Conditions apply to bookings made directly with the owner of 10 Harbour Heights, Beverley Park, Paignton, Devon, and form part of the agreement between the person making the booking (“the Lead Guest”) and the owner.

By making a booking, the Lead Guest confirms that they have read, understood and agreed to these terms on behalf of everyone included in the booking.

1. The Property 10 Harbour Heights is a two-bedroom holiday lodge at Beverley Park, Paignton, Devon.

The lodge has a maximum occupancy of 4 guests.

The booking includes the accommodation and facilities specifically described on our website and booking information at the time of booking.

The lodge is provided for holiday and leisure purposes only and must not be used as a permanent residence, business premises or for any unlawful purpose.

2. Making a Booking

The person making the booking must be at least 18 years old and must have authority to make the booking on behalf of everyone staying at the lodge.

The Lead Guest is responsible for ensuring that all members of the party are aware of and comply with these terms.

A booking becomes confirmed once the required payment has been received and confirmation has been issued.

The number of guests staying at the lodge must not exceed the maximum occupancy of 4 unless we have agreed otherwise in writing.

3. Prices and Payment

The total price of the booking will be shown at the time of booking.

A 25% booking deposit is required to secure the reservation.

The remaining balance is due 8 weeks before the arrival date.

If a booking is made within 8 weeks of arrival, the full booking price is payable at the time of booking.

If the balance is not paid by the due date, we may contact the Lead Guest to request payment. If payment remains outstanding after reasonable notice, the booking may be treated as cancelled by the guest and the cancellation terms in Section 5 may apply.

Any additional agreed charges or extras will be confirmed before payment is taken.

4. Security Deposit

A £300 credit card hold, security deposit is required for each booking.

The security deposit is intended to cover reasonable costs arising from damage, loss, excessive cleaning or other costs resulting from a breach of these terms.

Examples may include:

damage to the lodge, furniture, fixtures, fittings or equipment;
missing items, keys or access devices;
excessive cleaning required beyond normal departure cleaning;
damage to or misuse of the hot tub;
smoking or vaping inside the lodge;
unauthorised pets or additional guests;
other reasonable costs directly resulting from the actions of the Lead Guest or members of their party.

The security deposit will not be used for normal wear and tear or reasonable use of the property.

Where a deduction is necessary, we will explain the reason for the deduction and provide supporting information or evidence where reasonably available.

Any remaining balance of the security deposit will be released after the property has been inspected following departure.

5. Cancellation by the Guest

If you need to cancel your booking, please notify us as soon as possible in writing.

Our standard cancellation arrangements are:

More than 8 weeks before arrival

The 25% booking deposit will normally be retained and any additional balance already paid will be refunded.

Between 8 and 4 weeks before arrival

The 25% booking deposit will normally be retained. Where an additional balance has already been paid, the additional balance will normally be refunded.

Within 4 weeks of arrival

No refund will normally be due.

However, if we are able to successfully re-let some or all of the cancelled dates, we may, at our discretion, refund some or all of the amount recovered, after allowing for reasonable costs and any losses arising from the cancellation.

Any refund will take into account amounts already retained, costs incurred and amounts recovered through re-letting, so that we do not recover more than is reasonably justified by the cancellation.

Nothing in these cancellation terms is intended to remove or restrict any statutory rights you may have.

We strongly recommend that guests take out suitable holiday cancellation and travel insurance.

6. Cancellation or Changes by the Owner

We will only cancel a confirmed booking where this is reasonably necessary, for example because of circumstances affecting the property or our ability to provide the accommodation.

If we have to cancel a booking before arrival and you are not responsible for the cancellation, we will offer either:

alternative dates, if suitable accommodation is available and you agree; or
a refund of payments made for the affected booking.

We will communicate with you as soon as reasonably possible.

Nothing in these terms limits any rights you may have under applicable law.

7. Check-in and Check-out

Check-in is from 4:00 pm on the day of arrival.

Check-out is by 10:00 am on the day of departure.

Guests must not arrive early or remain at the property after the agreed departure time unless this has been arranged with us in advance.

Late departure without prior agreement may result in an additional charge where it causes additional costs or affects the arrival of another guest.

8. Care of the Property

Guests are expected to treat the lodge, its contents and the surrounding area with reasonable care.

The property and its contents should be left in a reasonably clean and tidy condition at the end of the stay.

Guests must notify us as soon as reasonably possible if anything is damaged, broken, lost or stops working.

Guests should not attempt repairs, alterations or modifications to the property or its equipment unless we have specifically authorised this.

The Lead Guest is responsible for the actions of everyone in their party and for ensuring that these terms are followed.

9. Cleaning and Departure

A cleaning charge may be included in the booking price or shown separately at the time of booking.

Guests are not expected to carry out a deep clean before departure, but the lodge should be left clean and tidy.

Before leaving, guests should:

remove personal belongings;
dispose of rubbish as instructed;
wash used kitchen items as reasonably requested;
leave furniture and equipment in its normal position;
follow any departure instructions provided.

Additional cleaning caused by unreasonable use of the property may be charged and may be deducted from the security deposit.

10. Hot Tub

The hot tub is provided for the enjoyment of guests and must be used responsibly and in accordance with the instructions provided at the lodge.

Guests must:

shower before using the hot tub; and not wear fake tan or other body oils.
follow the hot tub instructions provided;
keep glass, crockery and other breakable items away from the hot tub;
not eat or drink while in the hot tub;
supervise children at all times;
not use the hot tub while under the influence of alcohol or drugs;
not use the hot tub if they are unwell or have a medical condition that makes its use unsuitable;
not add chemicals, oils, bubble bath or other substances to the water;
report any problem with the hot tub to us as soon as possible.

Guests must not interfere with the controls, filtration system, chemical treatment or other equipment.

The hot tub may occasionally be unavailable because of maintenance, cleaning, technical problems, weather conditions, safety concerns or circumstances outside our reasonable control.

Unauthorised misuse of the hot tub may result in additional charges where damage, specialist cleaning or other reasonable costs are incurred. If the hot tub requires a full empty and refill or excessive chemicals following a guest using the hot tub with fake tan or similar on £150 will be charged to the guest and taken from the security deposit.

11. Smoking and Vaping

Smoking and vaping are not permitted inside the lodge.

If smoking outside, guests must dispose of cigarette ends safely and must not cause damage to decking, outdoor furniture or other property.

Any additional cleaning, damage or other reasonable costs caused by smoking or vaping inside the lodge may be charged to the guest and/or deducted from the security deposit.

12. Parties, Events and Excessive Noise

The lodge is intended for peaceful holiday accommodation.

Parties, events, celebrations involving additional people or other gatherings are not permitted without our prior written agreement.

Guests must respect other residents and holidaymakers at Beverley Park and must not create excessive noise or unreasonable disturbance.

Any complaint or action arising from unreasonable behaviour may be treated as a breach of these terms.

13. Additional Guests and Visitors

Only guests included on the confirmed booking may stay overnight at the lodge.

Additional overnight guests are not permitted without our prior written agreement.

Visitors who are not staying overnight may only visit where this is permitted by the rules of Beverley Park and must not cause overcrowding, disturbance or breach any park rules.

The Lead Guest is responsible for the behaviour of any visitors they invite to the property.

14. Children and Safety

Children are welcome, subject to the suitability of the accommodation.

Guests are responsible for supervising children at all times, particularly around the hot tub, decking, windows, doors, steps and other areas where there may be a risk.

15. Pets

One small, well-behaved dog may be permitted by prior written agreement.

Permission is required for each booking and should not be assumed simply because a dog has been permitted on a previous stay.

No other pets are permitted unless specifically agreed in writing.

Where a dog is permitted:

it must be kept under control;
it must not be left unattended in the lodge unless specifically agreed;
it must not be allowed on beds or furniture;
guests should bring suitable bedding for the dog;
guests must clean up after the dog;
dogs must not enter the hot tub or be allowed to interfere with hot tub equipment;
guests are responsible for any damage, additional cleaning or loss caused by the dog;
all applicable Beverley Park pet rules must be followed.

Reasonable additional cleaning, damage or other costs caused by an unauthorised pet may be charged and/or deducted from the security deposit.

16. Parking and Park Rules

Guests must comply with all rules, regulations and instructions issued by Beverley Park.

Parking must only take place in designated or permitted areas.

Guests must not obstruct roads, access routes, neighbouring properties or emergency access.

Any park facilities, entertainment, swimming pools or other amenities are subject to the availability, opening arrangements, terms and conditions and rules of Beverley Park.

We are not responsible for changes to or closure of park facilities that are outside our control.

17. Utilities and Equipment

Reasonable use of electricity, water, heating, Wi-Fi and other utilities is included in the booking unless otherwise stated.

Guests must use appliances, heating, hot tub equipment and other facilities responsibly and in accordance with the instructions provided.

Guests must not tamper with utility supplies, electrical systems, heating systems, hot tub equipment or safety devices.

Any damage caused by misuse may be charged to the guest.

Electric Vehicle Charging. Electric vehicles must not be charged from the lodge using a 3 pin domestic plug socket. This is prohibited for safety, electrical and insurance reasons. EV charging facilities are available on the park. Unauthorised charging from the lodge will result in a £150 charge, which may be deducted from the security deposit.

18. Damage and Loss

Guests must report accidental damage as soon as reasonably possible.

Guests remain responsible for the reasonable cost of repairing or replacing property that has been damaged, lost or removed during their stay where the damage or loss was caused by them or by members of their party.

We will take reasonable steps to ensure that any amount claimed reflects the actual or reasonably incurred cost of repair, replacement, cleaning or loss.

Normal wear and tear will not be charged.

Where appropriate, costs may be deducted from the security deposit.

19. Personal Belongings

Guests are responsible for their own belongings during their stay.

We are not responsible for loss or damage to guests’ personal possessions except where we are legally responsible.

If an item is left behind, we will make reasonable efforts to contact the guest.

Any agreed return of lost property may be subject to reasonable postage or handling costs.

20. Owner’s Right of Access

We respect guests’ privacy and will not enter the lodge during a stay without good reason.

We may need to enter the property where reasonably necessary for:

an emergency;
urgent repairs;
essential maintenance;
safety or security reasons;
dealing with a serious problem affecting the property.

Except in an emergency, we will normally contact the Lead Guest beforehand and give reasonable notice.

21. Availability of Facilities

We make reasonable efforts to ensure that the accommodation and advertised facilities are available and in working order.

Occasionally, facilities or equipment may become unavailable because of circumstances beyond our reasonable control, including breakdowns, maintenance, safety issues, weather, utility interruptions or circumstances affecting Beverley Park.

Where a significant problem occurs, we will make reasonable efforts to resolve it as soon as practicable.

Nothing in these terms limits your statutory rights.

22. Problems or Complaints During the Stay

If something is not right during your stay, please contact us as soon as possible.

We will make reasonable efforts to investigate and resolve genuine problems during the stay where we are able to do so.

Complaints made only after departure may be more difficult to investigate or resolve, so please tell us about any significant problem while you are staying at the lodge.

23. Owner’s Liability

We will not exclude or restrict any liability that cannot legally be excluded or restricted.

We will take reasonable care in providing the accommodation and described facilities.

Subject to applicable law, we are not responsible for loss, damage, delay or inconvenience caused by circumstances outside our reasonable control or for matters arising from the actions of third parties, including the holiday park, contractors, utility providers or other guests.

Guests remain responsible for taking reasonable care of themselves, their party and their personal belongings while staying at the property.

Nothing in these terms affects your statutory consumer rights.

24. Unavoidable Events

We will not be responsible for failure or delay in providing the accommodation or facilities where this is caused by circumstances beyond our reasonable control.

Such circumstances may include, for example:

severe weather;
flooding;
fire;
major utility failure;
serious property damage;
government restrictions;
public emergencies;
closure of the holiday park;
significant infrastructure failure;
or other events that could not reasonably have been prevented.

Where such circumstances affect a booking, we will communicate with the Lead Guest and consider what reasonable arrangements can be made in the circumstances.

Any refund or alternative arrangement will be dealt with fairly and in accordance with applicable law.

25. Park and Local Authority Rules

Guests must comply with all rules and requirements of Beverley Park and any applicable local authority requirements.

Where park rules conflict with these terms, guests must comply with the applicable park rules.

A serious breach of park rules may result in the guest being required to leave the accommodation.

26. Changes to the Property

We may occasionally make reasonable changes to the property, furnishings, equipment or décor where necessary for maintenance, improvement, safety or availability.

We will endeavour to ensure that the accommodation remains consistent with its description.

Where a significant change materially affects the booked accommodation, we will communicate this to the Lead Guest and deal with the situation fairly and in accordance with applicable law.

27. Data Protection

We will process personal information provided in connection with a booking only as reasonably necessary to administer the booking, communicate with guests, provide the accommodation and meet our legal and administrative obligations.

Personal information will be handled in accordance with applicable data protection law and our privacy information.

28. Governing Law

These terms are governed by the law of England and Wales.

Any dispute will be dealt with in accordance with the applicable laws and procedures of England and Wales.

Nothing in these terms prevents a consumer from relying on any mandatory rights or protections available to them under applicable law.

29. Acceptance of These Terms

By making a booking, the Lead Guest confirms that:

they have read and understood these Booking Terms and Conditions;
they accept them on behalf of everyone included in the booking;
the information supplied when booking is accurate;
they will ensure that everyone in their party complies with these terms and applicable Beverley Park rules.

The booking confirmation, the booking information provided at the time of reservation and these Booking Terms and Conditions together form the agreement between the Lead Guest and the Owner.

Booking Information

Property: 10 Harbour Heights, Beverley Park, Paignton, Devon

Maximum occupancy: 4 guests

Check-in: From 4:00 pm

Check-out: By 10:00 am

Booking deposit: 25% of total booking price

Balance due: 8 weeks before arrival

Security deposit: £300 refundable

Pets: One small, well-behaved dog by prior written agreement

Owner/Business name 10 Harbour Heights

Contact email: no10harbourheights@icloud.com

Website: 10harbourheights.co.uk

Last updated: 1st October 2026

Important note for guests

These terms are intended to provide clear information about your booking and your responsibilities while staying at 10 Harbour Heights.

Nothing in these terms is intended to exclude or restrict any rights you have under applicable consumer law.

Agree & Book